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Our Values

We value and respect the trust you place in us.

At Pen Air Federal Credit Union, respect is a guiding principle. As the largest and oldest credit union headquartered in Pensacola, Florida, with $1.3 billion in assets, Pen Air is dedicated to enhancing lives through exceptional service, strength, and financial solutions. With sixteen locations in Northwest Florida and Southeast Alabama, Online and Mobile banking, we provide a worldwide reach. Pen Air is a not-for-profit, member-owned financial institution, serving the community and improving lives since 1936.

Our Mission

Enhancing Lives through Exceptional Service, Strength and Financial Solutions.

Our Vision

Be the financial services provider and employer of choice through our commitment to:

  • A culture of TRUST and RESPECT
  • A team of ENGAGED and KNOWLEDGEABLE professionals
  • Timely, accurate and PERSONALIZED SERVICE
  • Financial STRENGTH and STABILITY
  • Organizational EFFICIENCY

Our Values

Serve First
Members come first, plain and simple. We
take care of each other and always put the
needs of others and our community first.

Solution Seekers
We value innovation and creativity. The right
solution matters and doing the legwork to
find it is part of the job.

Generosity and a sense of Community
are two qualities we value highly. We are
humbly generous with our time, talents and
sponsorships throughout the communities
we serve.

We are dependable, honest and
knowledgeable. We are passionate and
optimistic. We engage our members and
value integrity.